Tenant FAQs

• What’s Your Rental Criteria?

  • All residents 18 years of age or older must submit an application
  • All applicants must provide copies of government issued IDs and Social Security card (or equivalent)
  • The application fee is $50 for each adult applicant and $25 for each pet for those applicants with pets. Applications will be processed only upon receipt of payment. Please note that application fees are NON-REFUNDABLE.
  • If an eviction was filed against you in the last 2 years, your application will be automatically denied (under certain circumstances, we may still consider your application, please call our leasing team for additional details).
  • While low credit, foreclosures, bankruptcies, criminal history or landlord debt records are not an automatic denial, it may lead to an increased deposit or denial of the application
  • We have an internal scoring system where your credit score, monthly income and other requirements will be put into consideration to determine your security deposit.
  • A video interview or phone call with our leasing team will be required prior to application approval. Once your application has been processed our leasing team will reach out with more details and to schedule the interview.
  • Combined gross income for all applicants must equal to or exceed 3x the monthly rent ( if you are receiving housing assistance, combined income must equal 3x your monthly portion with a minimum of 1x the total monthly rent).
  • Employees – provide 2 most recent pay stubs, last two months’ bank statements, most recent or previous year’s tax return
  • Copies of utility bills from the previous address
  • Self-Employed – provide most recent tax returns and last 3 month’s bank statements
  • Social Security income – provide current benefits letter
  • All other forms of income verification will be determined on an individual basis
  • Applicants must be able to have utilities to the property turned on in their name prior to move in (outstanding balances owed to a utility company, may be grounds for denial).

  Please contact our leasing coordinator to assist you with additional questions.

• What are my move-in costs?

  Typically, you will have to pay the following at move: Rent, Security Deposit and Admin Fee. In addition, there may be additional fees in your specific case, for example: Pet Fees, Insurance, Utilities etc. prior to move-in, you will receive an email with a full breakdown of funds needed. All (bold the word All) move-in funds (Security Deposit, rent, fees, etc.) must be paid 72 hours prior to your move-in date. If you have an emergency move in, please contact us to coordinate.

• How long is the lease term?

  Minimum 12 months, some owners prefer or will consider a 24 month lease.

• Are utilities included?

  In most cases the tenant is responsible for their own utilities, with a few exceptions.

• Is there a pet policy & will you need to pay a pet deposit?

  Most of our homes allow pets. Please verify with your leasing agent.

  Please note that applicants with pets are required to fill out a Pet Application and will be subject to a one-time pet deposit per pet as well as a monthly pet rent per pet. These charges are outlined in our leasing agreement and are applicable to tenants with pets. However, tenants with verified service animals and/or emotional support animals are exempt from these charges. For further details regarding our pet policy and associated fees, please contact our leasing team.

• What is a maintenance emergency?

  A maintenance emergency is one that is dangerous, threatens the habitability of the home, or could cause damage to the property. Emergencies include:

  • Fire – call 911 immediately, then contact us at 678-487-7896 option 3.
  • Gas leak – if you smell gas, please exit the home and immediately call the fire department. Once the home is safe, please contact us so we can fix the issue
  • Electrical issues– sparking, fire (call 911), smoke, overheated fixtures
  • Lack of Heat – if it poses a documented health risk
  • Lack of Air Conditioning – if it poses a documented health risk
  • Heavy Structural Damage – roof, foundation or walls
  • Plumbing – Active flooding or breakdown of fixtures such as a non functioning Toilet (provided its the only one in the house).

  To report an emergency maintenance issue, please call (678) 487-7896, option 3. If you place an emergency maintenance request, we’ll contact you as quickly as possible, however, please allow up to 2 hours for us to respond.

• How do I place a service request?

  You may place a service request online here. You may either place a new service request or check the status of an existing request.

  While every service request is important to us, depending on the number of requests in your area, it may take us some time to respond and resolve the maintenance issue. We work to address each issue as quickly as possible, however, please allow up to 24 hours to be contacted regarding a non-emergency maintenance request and up to 2 hours to respond to an emergency maintenance issue.

• Is renter’s insurance required?

  Yes. You may purchase your own policy, the requirements of which are detailed in our Lease Agreement. In addition, you can purchase Insurance through us, please contact us for details.

Still Need Help? Contact Us!

We have Team members available 24/7 to assist our Tenants. You can reach us by phone, text or email. Just let us know how we can help.